Office Management Course - Level 3 CPD

The Office Management course is perfect if you are looking to learn new skills, gain an accredited certificate, boost your confidence and achieve your study goals.

Covering a comprehensive range of 9 course modules, students will have 24/7 access to the online Office Management course. This online access includes all the study material materials, introductory tutorial videos, assessment tests, study resources, student support and tutor support services.

The Office Management course is a fully accredited course, having been independently accredited through our awarding body, the CPD Certification Service. Upon successful completion of the course, student receive an internationally recognized certificate award, to showcase to any potential employers or form part of their professional portfolio.

The course will help students to develop their skills, confidence and knowledge within this industry sector, helping to add real value to their resume and personal development.

So, whether you are looking to brighten up your resume, just starting out in the sector, looking for a career change or just fancy learning something new, this online Office Management is perfect!

The Office Management course explores a comprehensive range of learning topics and is split into the following course modules:

• The Office Manager

~ Introduction
~ The office manager
~ The office manager’s responsibilities
~ Essential office management skills
~ Office manager academic qualifications
~ Office manager salaries and work conditions
~ Office management career prospects

• Personality and Confidence Development

~ Introduction
~ Understanding personality and the factors that shape personality
~ Personality development and its importance
~ Essential office manger personality traits
~ Projecting confidence
~ How to handle the office manager’s job

• Receiving and Interacting with Customers

~ Introduction
~ First impressions say everything about you
~ Leadership as a creative, rather than reactive, thought
~ A company’s first impressions
~ Projecting professionalism
~ What causes customers to leave?
~ Professional customer service
~ Do not say ‘I don’t know’ or ‘no’

• Building Effective Communication Skills

~ Introduction
~ Effective communication
~ Interpersonal communication
~ Effective organisational communication
~ Causes of ineffective interpersonal communication
~ How to improve your communication skills

• The Reception Area and Teamwork

~ Introduction
~ Things to consider at the reception zone
~ Duties of the receptionist or front office personnel
~ The receptionist’s skills and qualifications
~ The receptionist’s career prospects
~ Front office technology
~ Reception as a changing profession
~ A future without receptionists
~ Executive reception work
~ Working as a team

• Designing and Implementing Administrative Systems in an Organisation

~ Introduction
~ Understanding Administrative Systems
~ Administrative Management
~ Administrative Systems of the past
~ Developing administrative strategies
~ Strategic business administration
~ The process is important
~ Developing and implementing records management policies
~ Outsourcing a company’s administrative system
~ The administration system as the pillar of an organisation
~ Steps for implementing a newly developed system
~ Implementing a new/improved administrative system

• Expenditure Recording and Budget Management

~ Introduction
~ The benefits of recording expenses
~ How to maintain expense records
~ The two methods of keeping records
~ Recording expenses
~ Creating a budget for the business
~ Defining a budget
~ How and when to create a budget
~ Budget tabulation
~ How to use the budget

• Maintaining an Organised Office and Supplies

~ Introduction
~ The layout of an office
~ Office layout objectives
~ Why the office layout is important
~ Office layout principles
~ Factors to consider when designing the layout of an office
~ Advantages of a well-designed office layout
~ Common office layouts
~ Merits and demerits of private and open offices
~ Who decides the office layout
~ How to create a perfect layout
~ Maintaining the office
~ Why it is important to maintain the office and office equipment

• Preparing, Managing and Controlling Meetings

~ Introduction
~ The four categories of meetings
~ The importance of having a chairperson
~ Preparing for the meeting
~ The meeting
~ Get feedback to know how the meeting went
~ Hiring staff for a small-sized business
~ How to choose interviewers
~ An effective induction process

• Final test

Students will complete all the course modules at their own pace and comfort level. There are no deadlines to complete the Office Management course. All course progress is fully tracked through Course Pride’s learning portal and students can start, stop and re-start the course at their own leisure.

The Level 3 Award Office Management course has been independently Accredited and Certified by The CPD Certification Service.

Learners will be awarded with an internationally recognised CPD certificate of achievement.

On successful completion of the course students will achieve and be awarded with:

Level 3 CPD Award in Office Management

The certificate will show your grade classification and provide proof of your achievements for you to take to any prospective employers or include in your portfolio of skills.

You can also include the certification on your resume and for your online professional profiles.

The CPD Certification is recognised throughout the World as a prestigious certification for continual professional development.

The certificate will be produced in PDF format within 3 working days of completing the course. Optional hard copies of your certificate will be available for an additional fee of £10, which will include the official Certification Seal printed on high quality certificate paper, posted to your preferred address.

As part of the Office Management course, students will take a variety of online tests to ensure they have absorbed the necessary information from the learning material and gained the necessary knowledge. All tests and assessments are included in the course price.

At the end of each course module, students will take an interactive assessment to examine the knowledge they have just learnt. This end of module assessment allows students to keep track of their progress throughout the course and is a great reflective tool.

Once all the course modules are completed, students will then take a final online assessment test, which will examine the entire course curriculum. The final assessment test is fully interactive and will be marked instantaneously, allowing students to know their passing grade straight away. Once a students passes their course, the certificate will be issued within 3 working days.

Should students not pass the online final assessment test on first attempt, students can retake the assessment, as many times as necessary until achieving a passing grade. This is all included at no extra costs, as the Office Management course comes with Course Pride’s unlimited exam re-sit guarantee.

The Office Management course includes full tutor support as part of the course.

If you ever have a question about your studies, no matter how big or small, our team of dedicated academic tutors are on hand to help you with your course. We offer unlimited online tutor support via email to help students progress through the course.

Our customer service departments are also available to all our students and help provide all student support services, via email, live chat and telephone.

When you study the online Office Management course with Course Pride, we want you to succeed, achieve the best possible grade and reach your potential. That’s why we offer our excellent student support and tutor support services.

The Office Management course requires a recommended 60 study hours to complete the course in full. This is only an approximate guide to the learning hours required and very much depends on how quickly an individual can absorb the information and progress through the course.

Students will have access to the course for 12 months from the date of joining, should students need longer than 12 months Course Pride offer the option for course extensions.

To enroll on this online Office Management course, no previous experience or academic qualifications are necessary. The course is available to all students, of all academic backgrounds.

Course Pride recommend this course for beginners, in addition to those with existing knowledge who want to refresh or upgrade their skills.

All learners should have a good understanding of the English language and literacy skills. Ultimately, if you can read the information contained within this course page, you should be fine to start your online course.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included